Catalog of Services for Faculty and Staff

For all questions or requests, contact us via email at ithelp@design.upenn.edu, or visit us at the Help Desk, located on the 3rdfloor of Meyerson Hall.

Support

Help Desk

Our main Help Desk is located on the 3rd floor of Meyerson Hall.  It is staffed with IT staff from 8:30am until 4:30pm, and supplemented with student lab assistants on the evenings and weekends.  IT staff is also available from 9am to 5pm in the Addams Hall basement.  We can also be contacted by email at ithelp@design.upenn.edu.

IT staff are here to assist with the following items:

  • Trouble with PennDesign owned machines
  • Printing and plotting questions or trouble
  • Assistance with network access, be it connection to our servers, or getting you on AirPennNet
  • Questions or issues with the computer labs, as well as issues with the computers or AV equipment in the basement level classrooms.
  • Any issues you may run into with Penn systems your work computers

*In most cases, contacting us by email is the quickest and most efficient way to have your issue resolved.

Tech Needs Consulting

Upon request, the IT team is available to consult on technological hardware and software needs for events or ongoing projects within the School of Design.  Contact us at ithelp@design.upenn.edu with requests.

AV Setup

The IT team is available, upon request, to set AV equipment and provide support for events throughout the PennDesign community, ranging from a large lecture in the Lower Gallery, to a small meeting of faculty members in the conference room.  Please see  the Loaner Laptops and AV Equipment section under Hardware and Software  for a complete list of the available equipment.

Network

AirPennNet

AirPennNet is the University’s WiFi network for members of the Penn community.

Juno

Juno is our student-centered file server at the School of Design.  Here you will be able to access several storage folders for various uses:

  • Course folders:  Each course is given a course folder, where professors can store readings and documentation for students to access, students can share and collaborate on files, and assignments can be submitted.  Each course folder is given 40GB of storage.
  • Public folder:  This directory contains a litany of information, including how to access certain software titles, and various other useful tools.

Accessing Juno:

Windows

  1. Open the Windows File Explorer (folder icon on your taskbar from the Desktop)
  2. In the text box on the menu bar, type \\juno.design.upenn.edu and hit Enter

Mac

  1. Open the Finder
  2. Select the Go menu from the menu bar
  3. Select Connect to Server
  4. In the prompt, type smb://juno.design.upenn.edu and hit Connect

Juno can also be accessed via the Remote Access site while off campus.  Please see the Remote Access section under Web Services for more information.

Jove

Jove is our staff and faculty file server at the School of Design.  Here you will be able to access several storage folders for various uses:

  • Home folder:  Each staff and faculty member is given a roaming Home directory which can be used to store up to 5 GB of data.  This will follow you between PennDesign owned Windows PCs as your Desktop and My Documents folders.  This is also a great resource to use for backing up important documents.
  • Department Share folders:  Each department is given a share folder to use as they see fit for shared storage within their department.
  • Projects folders:  Project folders are provided for broader scope projects so that people can share and collaborate on relevant files for these projects.

Accessing Jove:

Windows

  1. Open the Windows File Explorer (folder icon on your taskbar from the Desktop)
  2. In the text box on the menu bar, type \\jove.design.upenn.edu and hit Enter

Mac

  1. Open the Finder
  2. Select the Go menu from the menu bar
  3. Select Connect to Server
  4. In the prompt, type smb://jove.design.upenn.edu and hit Connect

Jove can also be accessed via the Remote Access site while off campus.  Please see the Remote Access section under Web Services for more information.

Server Space

Connecting from a Windows Machine:

  1. Go to Start -> Run
  2. Type in \\jove.design.upenn.edu\Home
  3. In the search box, type in your PennKey username to find your Server Space folder

Connecting from a Mac

  1. In Finder, from the Go menu, select Connect to Server
  2. In the Server Address field, enter smb://jove.design.upenn.edu/Home, then press Connect
  3. If prompted to connect to the resource, press enter
  4. In the search box, type in your PennKey username to find you Server Space folder.

Course Folders

Connecting from a Windows Machine:

  1. Go to Start -> Run
  2. Type in \\juno.design.upenn.edu\Courses
  3. Open the folder for the department
  4. Search for your course; the format is Department-Course-Section-Title (Instructor)

Connecting from a Mac

  1. In Finder, from the Go menu, select Connect to Server
  2. In the Server Address field, enter smb://juno.design.upenn.edu/Courses, then press Connect
  3. If prompted to connect to the resource, press enter
  4. Open the folder for the department
  5. Search for your course; the format is Department-Course-Section-Title (Instructor)

Networking Requests

Please contact us with any requests regarding the network infrastructure in the School of Design.  This includes adding, upgrading, activating, or removing networking and VoIP phone ports where they are needed.  Contact us at ithelp@design.upenn.edu with any requests.

Email

Log in to Outlook on the Web (OWA):

Access your account at: https://outlook.com/upenn.edu

Your username is in the format: YourPennKey@upenn.edu

Note: This is your username for login purposes, but you will send and receive as YourPennKey@design.upenn.edu

 

Reset your password:

Reset your PennO365 email password here: https://office365.password.isc.upenn.edu/

You’ll first log in with your PennKey username and password, and then create a new email password on the next screen. The password may take up to 5 minutes to take effect.

 

Update your sender name:

To update your email display name, modify your Penn Directory entry here:

https://directory.apps.upenn.edu/

On the top righthand side, you'll see an option for "my profile”, which you can then edit – you’ll log in with your PennKey username and password. Add a new entry with your name listed as desired, and then select the radio button on the left to make it your primary listing. Note that it will still appear in the order: Lastname, Firstname.

 

Set up on a mobile device or email client (Outlook, etc):

https://support.office.com/en-us/article/Set-up-Office-apps-and-email-on-a-mobile-device-7dabb6cb-0046-40b6-81fe-767e0b1f014f

Please note that your username for setting up email on any device must be in the format PennKey@upenn.edu

 

Set up email forwarding:

https://support.office.com/en-us/article/Forward-email-from-Office-365-to-another-email-account-1ed4ee1e-74f8-4f53-a174-86b748ff6a0e

 

Export/back up contacts in OWA:

If the user is running Office 365, follow these steps to export their contacts:

  • Click the People tile in Office 365.
  • You will see a list of your contacts, including: name, email address, etc.
  • Select the contacts you want to export.
  • Select the Manage drop down tab and Export contacts.
  • Select export format> Microsoft Outlook CSV.

Once the export is complete, the CSV file can be used to import contacts into most third party applications.

 

Export/back up contacts in Outlook:

https://support.office.com/en-us/article/Export-contacts-from-Outlook-10f09abd-643c-4495-bb80-543714eca73f#ID0EAABAAA=2016,_2013

 

Back up your emails to a .pst archive:

https://support.office.com/en-us/article/Export-or-backup-email-contacts...

 

Additional features:

Your PennO365 account entitles you to download a copy of Microsoft Office while you are a student at PennDesign, as well as 1 TB of data storage on OneDrive for Business, Microsoft’s cloud data storage and collaboration solution.

Install your free copy of Microsoft Officehttps://support.office.com/en-us/article/download-and-install-Office-365-or-Office-2016-on-your-PC-or-Mac-4414eaaf-0478-48be-9c42-23adc4716658

Set up and use OneDrivehttps://support.office.com/en-US/OneDrive

Web Services

Lynda.com

Lynda.com is available for faculty and staff via the University Library System (http://libcal.library.upenn.edu/booking/lynda1).  A Lynda.com license can be reserved for temporary access for all current faculty and staff.  Licenses are available from 10AM to 10PM, seven days a week, and can be reserved up to 7 days in advance.

Lynda.com is an online learning and tutorial tool which can be used for anything from brushing up on math skills, to learning a programming language, to understanding the basics of a new software platform.

Penn+Box

Penn+Box is a collaboration between the University and Box.com, which provides cloud storage and sharing capabilities.  Each full time staff or faculty member is given 50 GB of storage to use and share.  Aside from collaborative work, and easily accessible storage, this is a great tool for backing up important files.

Remote Access

The Remote Access page allows you to access any PennDesign server directories you would typically have access to (Juno and Jove) while off campus.  You can view, upload to, and download from, your Home folder, Course folders, Department Shares, etc.  For more information on what is available on the Juno and Jove servers, see the Juno and Jove sections under Networking.

Qualtrics

Qualtrics is a tool, offered by the University for polling and mining data.  Qualtrics offers a litany of tools and a complex, but user friendly user interface for creating polls and distributing them, as well as reading the data that is collected from those polls, in great detail.  If you have any questions about Qualtrics and how to use it, please contact us at ithelp@design.upenn.edu.

Canvas

Canvas is the University’s chosen courseware solution, recently replacing Blackboard.  Canvas provides the tools that staff, faculty and students need to organize courses outside of the classroom, providing an organized method of sharing syllabi, assignments, and documents, of communicating both as an instructor with your class, and as a student with classmates, and sharing and uploading work.  Canvas is a great, all-in-one method of keeping everyone within a course organized and up-to-date, and aiding with collaboration.

Canvas support is handled by a combination of the PennDesign IT team, and the Courseware Support team at the Library.  They can be reached for questions at canvas@pobox.upenn.edu.

*Course folders:

If you don’t need the rich feature set of Canvas, Design ITS provides course folders for every Design graduate class.  The Course folders provide space on the student file server for course materials for distribution and submission.  Due to its larger storage capacity, it is recommended that Course folders are used for classes where large files are intended to be shared and submitted.  For information on accessing Course Folders, see the "Juno" subsection of the "Networking" category above.

Web Chat and Video Conferencing Solutions

The School of Design offers several solutions, each with its own pros and cons, for web chat and video conferencing needs.  These can be used for instances varying from a one-on-one webchat, to hosting a class online, to collaborating on group projects without having to meet in person.  As listed below under the Hardware section, we have several pieces of AV hardware available for loan upon request, including an HD web cam with microphone, and a Snowball USB microphone.  Additionally, any of these services can be used on the large Aquos Board – mentioned below under Hardware and Software – in the 3rd Floor North Conference Room in Meyerson Hall (please contact Operations and Planning separately at pdfac@design.upenn.edu to schedule the room).  If you have any questions, or are unsure which service is best for your specific needs, please feel free to contact us at ithelp@design.upenn.edu.

BlueJeans

BlueJeans is the most conveniently and easily accessible service available.  Unlike the other services, you will not need to schedule the use of Blue Jeans with the IT staff, or gain access to a shared account.  BlueJeans is accessed via PennKey login, and can be used at any time.  BlueJeans is also going to have the most reliable connection of these services, since it runs over Internet2, a fast and secure network built exclusively for higher education institutions.  It is accessible via their web interface, as well as the Blue Jeans mobile app for iOS and Android.

BlueJeans can be used for one-on-one chats, screen sharing, file sharing, and large group meetings.  These can be 100% collaborative, or have a leader/proctor/teacher take control.  It is highly customizable, and very versatile.  While a PennKey login is required to host a meeting, it is not required to attend (nor is any sort of BlueJeans account).  Meetings can be attended via a web browser, the phone app, via Microsoft Lync, Cisco Jabber Video, a SmartTech Room System, or by calling in via Telephone.  All of this makes it easy to invite attendees from anywhere, and regardless of affiliation.  Attendees can join via the web or their mobile app, or can call in via telephone.  BlueJeans is a great tool for interviews, locally or internationally, collaborating while on-location, or whatever other needs you can think up.

Adobe Connect

Adobe Connect is more focused on large scale presentation-based conferences.  Access is given to users upon request, and is done through a web-based interface, which will work in any web browser.  The meeting host can present via a combination of PowerPoint, screen sharing of their computer, and video/audio chat.  Various in-app tools are available, such as chat rooms, private chats, polls, Q&A, and the ability to have assistant hosts, similar to TAs, to help answer questions from attendees, to share content, and to hold private chats during the presentation.  Our iteration of Adobe Connect can hold up to 200 attendees at once.  Adobe Connect would be a great tool for things like new student information sessions, or larger-scale online lectures.

Hardware and Software

Loaner Laptops and AV Equipment

Several laptops, both Mac and PC, as well as projectors, and all-in-one carts are available for short term loan via our equipment reservation system.  This equipment is typically meant to be used for presentations, reviews, and other events, and typically cannot be checked out for more than 24 hours at a time.  See the Equipment Reservation page, linked above, for information on how to reserve this equipment.

Upon special request and with the appropriate notice, we can occasionally provide use of extra laptops for longer term use or with specialty software installed.  If you are attempting to reserve equipment for a larger event, please contact our Help Desk and we can help to provide you with the equipment you may need.  This equipment may include the following:

  • Higher quality BenQ projectors
  • Additional video adapters
  • Headphones and headphone splitters
  • Additional laptops
  • Snowball USB Microphone
  • HD Webcam

Printers and Scanners

The School of Design provides color printers and large format plotters, as well as tabletop and large format scanning options, across its various buildings.

Computer Labs

The following computer labs are available for general use, and can be reserved for classes by contacting Cathy DiBonaventura via email at cathy@design.upenn.edu:

Meyerson Hall

  • 321 PC Lab
  • 324 PC Lab

Addams Hall

  • 012 Mac Lab
  • 020 Advanced Mac Lab
  • 106 PC Lab
  • 207 Digital Video Lab (available only to students taking a course in this lab)

Secure Remote Backup/CrashPlan Pro

Secure Remote Backup is a service offered in collaboration with ISC to provide an additional backup solution for faculty and staff desktops and laptops.  The costs for this would come from your departmental (staff) or FDF (faculty) budget.

Faculty/Staff Software Image – Each faculty and staff desktop being maintained at the School of Design is fitted with an image of base software.  This includes the following:

  • Microsoft Office 2010
  • Adobe Creative Suite 6 Master Collection
  • Box Sync to be used with Penn+Box
  • Host Explorer – for those who need to access various UMIS services such as SRS
  • iTunes
  • Firefox and Chrome web browsers

Aquos Board

The Aquos Board is a semi-mobile, 60” touchscreen display.  It comes with a whiteboard feature, and the ability to draw on, and save, images on the screen.  It can be a great asset for presentations, reviewing applicants’ portfolios, and web conferencing.  The display also comes set up with a conference system, which includes an HD, wide-lens, adjustable camera, and a noise cancelling microphone and speaker system, which can be used for video/web conferencing, and conference calls.  The display is typically housed in the 3rd Floor North Conference Room of Meyerson Hall, and is typically used when reserved with the room, but can be made mobile upon request.  3rd Floor North Conference Room, and all other room reservations are made through the Operations & Planning Office, who can be reached via email at pdfac@design.upenn.edu, or in Meyerson Hall Room G29.