Catalog of Services for Students

For all questions or requests, contact us via email at ithelp@design.upenn.edu, or visit us at the Help Desk, located on the 3rdfloor of Meyerson Hall.

Support

Our main Help Desk is located on the 3rd floor of Meyerson Hall.  It is staffed with IT staff from 8:30am until 4:30pm, and supplemented with student lab assistants on the evenings and weekends.  IT staff is also available from 9am to 5pm in the Addams Hall basement.  We can also be contacted by email at ithelp@design.upenn.edu.

IT staff are here to assist with the following items:

  • Trouble with PennDesign owned machines
  • Printing and plotting questions or trouble
  • Assistance with network access, be it connection to our servers, or getting you on AirPennNet
  • Questions or issues with the computer labs, as well as issues with the computers or AV equipment in the basement level classrooms.
  • We will attempt to assist with student-owned machines in some instances, but are not fully equipped to do so.  In many cases, if there is not a quick or obvious solution, we recommend students use the Computer Resource Center, located in Sansom Place West, Suite 202.  They can be contacted by email at help@isc.upenn.edu, or by phone at 215-573-4778.

*In most cases, contacting us by email is the quickest and most efficient way to have your issue resolved.

Network

AirPennNet

AirPennNet is the University’s WiFi network for members of the Penn community.

Email

As a PennDesign student, you are provided with a School of Design email address, licensed through Microsoft’s Office 365 service.  Here you will find information on activating your account, and accessing it via the web and various email clients, including those on your computer and smartphone. 

For help configuring your mobile device please go to the following link;

http://www.upenn.edu/computing/penno365/moving/help-configuration-mobile.html

Juno

Juno is our student file server at the School of Design.  Here you will be able to access several storage folders for various uses:

  • Home folder:  Each student receives 3GB of storage space, which will roam with your Desktop and Documents folders when you are logged in to one of our PC Lab machines.
  • Course folders:  Each course is given a course folder, where professors can store readings and documentation for students to access, students can share and collaborate on files, and assignments can be submitted.
  • Public folder:  This directory contains a litany of information, including how to access certain software titles, and various other useful tools.

Accessing Juno:

  • Via PC:  While on the Design network, you can access Juno by navigating to \\juno.design.upenn.edu in your Windows File Explorer.  When prompted, login using the following information:
  • Via Mac:  While on the Design network, you can access Juno by opening the Finder, navigating the Go menu, and selecting Connect To Server (Shortcut: Command + K).  You will then navigate to smb://juno.design.upenn.edu.
  • Via Remote Access

Server Space

Connecting from a Windows Machine:

  1. Go to Start -> Run
  2. Type in \\juno.design.upenn.edu\Home
  3. In the search box, type in your PennKey username to find your Server Space folder

Connecting from a Mac

  1. In Finder, from the Go menu, select Connect to Server
  2. In the Server Address field, enter smb://juno.design.upenn.edu/Home, then press Connect
  3. If prompted to connect to the resource, press enter
  4. In the search box, type in your PennKey username to find you Server Space folder.

Course Folders

Connecting from a Windows Machine:

  1. Go to Start -> Run
  2. Type in \\juno.design.upenn.edu\Courses
  3. Open the folder for the department
  4. Search for your course; the format is Department-Course-Section-Title (Instructor)

Connecting from a Mac

  1. In Finder, from the Go menu, select Connect to Server
  2. In the Server Address field, enter smb://juno.design.upenn.edu/Courses, then press Connect
  3. If prompted to connect to the resource, press enter
  4. Open the folder for the department
  5. Search for your course; the format is Department-Course-Section-Title (Instructor)

Software and Web Services

Lynda.com

Lynda.com is an online training library that provides access to tutorials covering a wide selection of topics from beginner to advanced instruction. They offer tutorials on many of the software applications that you are expected to master during your time at PennDesign. We hope you will use Lynda.com often. The best part about online tutorials is you can start and finish at your pace, go back and review as often as you need, and do all of this from the comfort of your couch or favorite coffee shop. Below is just a short list of the various tutorials to help you improve and enhance your skills. Access Lynda.upenn.edu using your Pennkey ID and password.

Penn+Box

Penn+Box is a collaboration between the University and Box.com, which provides cloud storage and sharing capabilities.  Each full time student is given 50 GB of storage to use and share.  Aside from collaborative work, and easily accessible storage, this is a great tool for backing up important files.

Remote Access

The Remote Access page will detail how you can get access to any PennDesign server directories you would typically have access to while off campus.  You can view, upload to, and download from, your personal space and Course folders on Juno, as well as the Public folder.  For more information on Juno, see the Network section above.

BlueJeans

The school provides access to BlueJeans, a web-based, virtual meeting service.  BlueJeans is great for hosting meetings with groups of collaborators, sharing content, hosting quick webchats, or even showing work on-site to those back on campus.  BlueJeans can be used in any web browser, as well as through the BlueJeans mobile app on iOS and Android.  Users can also attend meetings by calling in via telephone.  BlueJeans can be accessed by all students through the use of your PennKey.  For more information see our BlueJeans Quick Start Guide.

Symantec Endpoint Protection

The University supplies all students with a licensed copy of Symantec Endpoint Protection for both Windows and Mac OS X.  Symantec is an anti-virus and anti-malware program, which runs passively on your computer, to keep your machine uninfected, and remove any sort of virus or malware that is found on your machine.  It is highly recommended that every student take advantage of this software.

Hardware

Loaner Laptops and AV Equipment

Several laptops, both Mac and PC, as well as projectors, and all-in-one carts are available for short term loan via our equipment reservation system.  This equipment is typically meant to be used for presentations, reviews, and other events, and typically cannot be checked out for more than 24 hours at a time.  See the Equipment Reservation page, linked above, for information on how to reserve this equipment.

Upon special request and with the appropriate notice, we can occasionally provide use of extra laptops for longer term use or with specialty software installed.  If you are attempting to reserve equipment for a larger event, please contact our Help Desk and we can help to provide you with the equipment you may need, such as higher quality projectors, or headphones and speakers.

Printers and Scanners

The School of Design provides color printers and large format plotters, as well as tabletop and large format scanning options, across its various buildings.

Computer Labs

The following computer labs are available for 24 hour use unless otherwise mentioned:

Meyerson Hall

  • 321 PC Lab
  • 324 PC Lab
  • 3rd floor hall Public Stations – All PC-based
  • 3rd floor Printing Station – PC, for printing prepared jobs only

Addams Hall

  • 012 Mac Lab
  • 020 Advanced Mac Lab
  • 106 PC Lab
  • 207 Digital Video Lab (available only to students taking a course in this lab)

Morgan Hall

  • Basement Printshop Lab – All Mac-based
  • 3rd Floor Video Editing Stations – All Mac-based

Laser Cutting and 3D Printing

Laser cutting and 3D printing are run by the Fabrication Lab on the 4th floor of Meyerson Hall.  Contact them for any questions or requests regarding these services.