IT Services

PennDesign ITS Help Desk

Our main Help Desk is located on the 3rd floor of Meyerson Hall, Rm319. We are staffed with IT printing support from 8:30am until 4:30pm, and supplemented with student lab assistants on the evenings and weekends.  IT staff is also available from 9am to 5pm in the Addams Hall basement. Creating a HelpDesk ticket is the most efficiant way to contact us about resolving any issue you may have regarding PennDesign IT Serives. To create a ticket simply email ithelp@design.upenn.edu.

About PennDesign ITS

PennDesign Information Technology Services are a team of IT professionals who support our computer labs, printing systems, PennDesign faculty and staff, and of course - PennDesign students.

IT staff are here to assist with the following items:

  • Trouble with PennDesign owned machines
  • Printing and plotting questions or trouble
  • Assistance with network access, be it connection to our servers, or getting you on AirPennNet
  • Questions or issues with the computer labs, as well as issues with the computers or AV equipment in the basement level classrooms.
  • Any issues you may run into with Penn systems your work computers

*In most cases, contacting us by email (via ithelp@design.upenn.edu) is the quickest and most efficient way to have your issue resolved.

Computing Policies

PennDesign and the University of Pennsylvania have a multitude of policies and guidelines regarding computer use on our network. Please familiarize yourself with the following documentation:

Knowledge Base

PennDesign ITS routinely documents common and sudden issues you may experience with using your computer.

Knowledge Base - Regularly documented issues and workarounds

Contact Us

For all questions or requests, contact us via email at ithelp@design.upenn.edu or our contact form, or visit us at the Help Desk, located on the 3rdfloor of Meyerson Hall.