IT Services

About Weitzman IT Services

Weitzman School Information Technology Services are a team of IT professionals who support our computer labs, printing systems, Weitzman School faculty and staff, and of course - Weitzman School students.

IT staff are here to assist with the following items:

  • Trouble with Weitzman School owned machines
  • Printing and plotting questions or trouble
  • Assistance with network access, be it connection to our servers, or getting you on AirPennNet
  • Questions or issues with the computer labs, as well as issues with the computers or AV equipment in the basement level classrooms.
  • Any issues you may run into with Penn systems your work computers

Contact Us


 

Need Help? Contact Weitzman IT Services!
All support requests must be submitted via email to ithelp@design.upenn.edu or via a Help Ticket.
IT Staff monitor these requests from 8am - 6pm, Monday through Friday.
Visit our COVID-19 Policies & Procedures and information on equipment checkout, computer labs, AV support, and printing & plotting.

IT Help Desk

Our main Help Desk is located on the 3rd floor of Meyerson Hall, Rm319. We are staffed with IT printing support from 8:30am until 4:30pm, and supplemented with student lab assistants on the evenings and weekends.  IT staff is also available from 9am to 5pm in the Addams Hall basement. Creating a HelpDesk ticket is the most efficiant way to contact us about resolving any issue you may have regarding Weitzman School IT Serives. To create a ticket simply email ithelp@design.upenn.edu.

Computing Policies

Weitzman School and the University of Pennsylvania have a multitude of policies and guidelines regarding computer use on our network. Please familiarize yourself with the following documentation:

Knowledge Base

Weitzman School ITS routinely documents common and sudden issues you may experience with using your computer. Find our help knowledge here.