IT Services

PennDesign ITS Help Desk

Our main Help Desk is located on the 3rd floor of Meyerson Hall, Rm319. We are staffed with IT printing support from 8:30am until 4:30pm, and supplemented with student lab assistants on the evenings and weekends.  IT staff is also available from 9am to 5pm in the Addams Hall basement. Creating a HelpDesk ticket is the most efficiant way to contact us about resolving any issue you may have regarding PennDesign IT Serives. To create a ticket simply email

About PennDesign ITS

PennDesign Information Technology Services are a team of IT professionals who support our computer labs, printing systems, PennDesign faculty and staff, and of course - PennDesign students.

IT staff are here to assist with the following items:

  • Trouble with PennDesign owned machines
  • Printing and plotting questions or trouble
  • Assistance with network access, be it connection to our servers, or getting you on AirPennNet
  • Questions or issues with the computer labs, as well as issues with the computers or AV equipment in the basement level classrooms.
  • Any issues you may run into with Penn systems your work computers

*In most cases, contacting us by email (via is the quickest and most efficient way to have your issue resolved.

Computing Policies

PennDesign and the University of Pennsylvania have a multitude of policies and guidelines regarding computer use on our network. Please familiarize yourself with the following documentation:

Knowledge Base

PennDesign ITS routinely documents common and sudden issues you may experience with using your computer.

Knowledge Base - Regularly documented issues and workarounds

Contact Us

For all questions or requests, contact us via email at or our contact form, or visit us at the Help Desk, located on the 3rdfloor of Meyerson Hall.