IT Services

Students,

For those who have render needs other than using V-Ray and Keyshot!  Please read this message carefully only certain applications are supported. For a detailed list please see:

https://www.renderrocket.com/mc/PluginList.aspx

Step 1: Sign Up for An Account

In order to gain access to Weitzman's render access please perform the following steps:

  1. Go to http://www.renderrocket.com/mc/signup and sign up for a Render Rocket account
    • Username: Weitzman Email address
    • Your Weitzman Email address is your PennKey username + @design.upenn.edu
    • We will not give access to accounts created with non-penn usernames or email addresses.
    • RENDER ROCKET WILL NOT CREATE YOUR ACCOUNT IF IT DOES NOT INCLUDE YOUR PENNKEY USERNAME!  
  2. After you create your account, send an email to ithelp@design.upenn.edu so we can invite you to Weitzman's render account.
  3. When you receive the invite email from us, click on the link. 
  4. Once we approve your account, you will then be able to log in and proceed to render

Step 2: Learn How to Use the Render Rocket Service:

Please Review the following videos to learn how to use the Render Rocket service

Step 3: What if Something Goes Wrong?

For issues related to the Render Rocket service, please contact Render Rocket’s Technical Support:

  • Email:                                   support@renderrocket.com
  • Web Form:                         http://support.renderrocket.com/anonymous_requests/new
  • Phone:                                 310.984.6877 (option 2). 
  • Create a Ticket:                From Mission Control – just click Support Center to create a ticket

If you do not hear back within 48 hours email ithelp@design.upenn.edu and we will try to expedite the request.

Response time should be within 1 to 2 hours during our business hours

  • 8 am to 10 pm M-F
  • 9 am to 7 pm Sat, Sunday and Holidays

-Weitzman ITS