Self-Service Password Reset

PennDesign IT Services is pleased to announce the introduction of a Self Service Password Reset for the PennDesign Community.  This service can be used to reset your Design password, or unlock your account.  In order to use this service, you will need to enroll, by going to https://changepassword.design.upenn.edu/ then login with your Design username and password.

Please note that this service can only change your Design password, and will not work for your PennKey password, or your Email password.

Getting Started (Enrolling)

  1. Go to https://changepassword.design.upenn.edu
  2. Click on the Login button
  3. Enter your Design username and password, then Click on Login
  4. When prompted to turn on Push notifications, make a choice.  Either choice is valid.
  5. You must select 3 different questions, and provide answers for each

Reset Your Password

  1. You must have already enrolled to change your password.  Email ithelp@design.upenn.edu if you have not enrolled yet.
  2. Go to https://changepassword.design.upenn.edu
  3. Click on the Password Reset button
  4. Enter your Design username, then Click on Next
  5. You must answer two of your previously selected questions correctly, then Click on Next
  6. If you answered the questions correctly

Unlock Your Account

  1. You must have already enrolled to change your password.  Email ithelp@design.upenn.edu if you have not enrolled yet.
  2. Go to https://changepassword.design.upenn.edu
  3. Click on the Account Unlock button
  4. Enter your Design username, then Click on Next
  5. You must answer two of your previously selected questions correctly, then Click on Next
  6. Click on the Unlock button

Email Password

Here are links to help you manage your Email password:

Change Your Email Password
Checking Your Email

FAQ

Q: What happens if I do not enroll?
A: You will not be able to take advantage of the service until you enroll.

Q: I need to change my PennKey password.  Can I do that with this system?
A: No.  You need to go to https://weblogin.pennkey.upenn.edu/changepassword to change your PennKey password

Q: How about my Email password?
A: No.  For your email password, go to https://office365.password.isc.upenn.edu/

Q: Is it secure?
A: Yes.  All data is managed by PennDesign IT Services, and the service is hosted on our servers.  Also, All communications are handled over SSL.