IT Services

Known Issues

 

Recent issues documented and reported by PennDesign IT staff:

11.30.18

In the Meyerson and Addams Hall public Labs (Meyerson 321 and 324; Addams 106), there are three currently known issues:

  • AutoCAD 2019, AutoCAD Architecture 2019, AutoCAD Map 3D 2019, and AutoCAD Civil 3D 2019 are currently not working. Solution: Use the 2018 equivalent of AutoCAD/Architecture/Map 3D/Civil 3D installed on all machines.
  • Google Chrome is not working for some users. Solution: Use another browser (Internet Explorer, Microsoft Edge, or Mozilla Firefox) for general web browsing. For using Google Earth, Google Earth Pro for Desktop has been installed in the PC Labs, and students may visit https://www.google.com/earth/desktop/ to install this on their own machines.
  • Some users report issues with opening PDF or JPEG files in Adobe applications. Solution: Right-click on the file you want to open, select "Open With..." from the menu that appears, and then select the application you want to use. Alternatively, first launch the Adobe application you want to use, click "File" and then click "Open" from the menu that appears, then select the file you want to open.