Two-Step Verification is now available for PennKey users! All PennDesign staff and faculty are required to opt in.
NOTE: Beginning February 14th of 2019, all students will be required to opt in for Two-Step authentication.
If you have additional questions, please contact PennDesign ITS via firstname.lastname@example.org.
Enrolling in Two-Step
Once you're enrolled with Two-Step authentication, all PennKey-protected forms and/or services will require you to verify your identity with Two-Step authentication.
You can avoid multiple Two-Step prompts by "trusting" the web browser on the device you're using, which secures that device and browser as "trusted." This will nullify Two-Step prompts on that device/browser for 30 days.
Common issues with setting up Two-Step authentication may include the following:
- New phone
- Refer end user to the Two-Step Manage Settings page to register new device (This will require generating a Two-Step code by recovery options tied to your Two-Step account).
- Authenticator code not being accepted
- App: ensure device is using Network time server
- Fob: A token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. In some cases, this can happen by accident if the token is stored next to other objects in a pocket, backpack, etc. Generate three passcodes in a row to attempt to resynchronize the token.