Printing Policies

• Credits: $50 each Summer, Fall, and Spring semester

• Rollover: Credits do not carry over between semesters

• Overages: Charges above your credit accumulate in your Weitzman Printing account; balances over $5 are billed to your Penn Bill/Bursar at semester’s end

• Refunds: Must be requested within 30 business days of the print job; processed only after your credit is used and must before the print refund deadline of the end of semester. 

• No Refunds For: User errors, low-value jobs (<$5), wrong printer/paper, or quality issues not caused by hardware

For full details, see the policy sections below.

To help offset potential printing issues or errors, students receive an initial printing credit at the start of each Fall, Spring, and Summer semester.

Credits are automatically applied when an account is created and do not roll over between semesters.

Student Responsibility

• Students are responsible for monitoring their print balances and usage.

• Printing costs that exceed the allocated credit will accumulate under the student’s Weitzman Printing account.

• At the end of each semester, any balance exceeding $5.00 will be transferred to the student’s Penn Bill/Bursar account for payment.

Refunds and Credits

Refunds and credits are applied only after the initial printing credit has been used, unless otherwise stated.

• Refund requests must be submitted within 30 business days of the original print job and no later than the end-of-semester deadline listed on the Weitzman Academic Calendar.

• Requests submitted after 30 business days will be considered only if submitted by a faculty or staff member and must still fall within the published end-of-semester deadline. https://www.design.upenn.edu/for-students/weitzman-academic-calendar

• Plotter or printer hardware issues

• Plotter or printer errors that cancel a job

• Streaking or lines due to clogged print heads

• Jobs canceled successfully at the printer (must be reported immediately so staff can verify)

• Unauthorized printing on a computer left logged in

• Sending the same job to multiple printers

• Prints sent to laser printers, copy machines, or any single job valued under $5

• Errors due to JPEG images or PDFs with JPEG compression

• Color/image quality issues unrelated to hardware (students should use test strips and proofing)

• Printing to the wrong paper type (students must verify loaded media before printing)

• Jobs exceeding recommended file size that stall the queue during peak times (staff may cancel)

• Prints rotated or cropped incorrectly (see Basic Printing Procedure and Plotting Tutorial)

• Issues occurring after the print leaves the printer (students must promptly collect prints)

• Jobs sent to the wrong device

• Excess copies due to selecting multiple prints

Students may request a refund through their PaperCut account:

1. Access PaperCut from a Weitzman Lab machine, a personal device on AirPennNet, or while logged into the Weitzman FortiClient VPN.

   • Log in with your PennKey credentials at https://printing.design.upenn.edu:9192/user

2. Under Recent Print Jobs, select the Request Refund option in the “Status” column.

3. Adjust filters as needed (default view shows the past 30 days).

4. Verify refund requests fall within the correct semester and are submitted before the semester ends.

Weitzman Print Bills are forwarded to Student Registration and Financial Services at the conclusion of the Fall, Spring, and Summer semesters.
To confirm the status of a refund, email ithelp@design.upenn.edu.