Credits: $50 each Fall + $50 each Spring/Summer (max $100 per year)
Rollover: Credits do not carry over between semesters
Overages: Charges above your credit accumulate in your Weitzman Printing account; balances over $5 are billed to your Penn Bill/Bursar at semester’s end
Refunds: Must be requested within 30 business days of the print job; processed only after your credit is used
No Refunds For: User errors, low-value jobs (<$5), wrong printer/paper, or quality issues not caused by hardware
For full details, see the policy sections below.
Printing Credit
To help offset potential printing issues or errors, students receive an initial printing credit at the start of each semester:
Summer or Fall Semester: $50 credit
Spring: $50 credit
Credits are automatically applied when an account is created and do not roll over between semesters. The maximum annual credit available is $100.
Student Responsibility
Students are responsible for monitoring their print balances and usage.
Printing costs that exceed the allocated credit will accumulate under the student’s Weitzman Printing account.
At the end of each semester, any balance exceeding $5.00 will be transferred to the student’s Penn Bill/Bursar account for payment.
Refunds and Credits
Refunds and credits are applied only after the initial printing credit has been used, unless otherwise stated.
Refund requests must be submitted within 30 business days of the original print job.
Requests submitted after 30 business days will be considered only if made by a faculty or staff member.
What Qualifies for a Refund
Plotter or printer hardware issues
Plotter or printer errors that cancel a job
Streaking or lines due to clogged print heads
Jobs canceled successfully at the printer (must be reported immediately so staff can verify)
What Does Not Qualify for a Refund
Unauthorized printing on a computer left logged in
Sending the same job to multiple printers
Prints sent to laser printers, copy machines, or any single job valued under $5
Errors due to JPEG images or PDFs with JPEG compression
Color/image quality issues unrelated to hardware (students should use test strips and proofing)
Printing to the wrong paper type (students must verify loaded media before printing)
Jobs exceeding recommended file size that stall the queue during peak times (staff may cancel)
Prints rotated or cropped incorrectly (see Basic Printing Procedure and Plotting Tutorial)
Issues occurring after the print leaves the printer (students must promptly collect prints)
Jobs sent to the wrong device
Excess copies due to selecting multiple prints
Requesting a Refund
Students may request a refund through their PaperCut account:
