Fall Semester Print Billing will be submitted on Friday 12/20/2024

Dear Students,

As we move through the busy schedule of final review, I would like to send a reminder that print bills for the fall semester will need to be submitted by December 20th. With our last set of reviews scheduled for December 18th, I hope this will give everyone enough time to complete their final reviews and submit any print refund requests for jobs that were successfully canceled after being sent to the printers or need to be refunded for a printer malfunction or other valid error. As a reminder, we cannot refund jobs for prints that are sent to multiple machines and not canceled successfully.

Please follow the instructions that we have on our website for requesting a refund for your print jobs. If you do not see the job listed, you have not been charged.

If you need to have a charge moved to a shared account for a department, please mention that in the note section.

Follow the website link and instructions below.

Printers & Pricing

• Access your PaperCut account from a Weitzman Lab machine, on a personal device using AirPennNet, or while logged in to the Weitzman FortiClient VPN.
• Log-in to Papercut using your PennKey credentials. https://printing.design.upenn.edu:9192/user
• Modify the "Filter" to include your search criteria. The default is 30 days past. You can modify the search criteria to accommodate your search.
• To Request a refund, select "Recent Print Jobs", on the far-right column under "Status" you will see the option to "Request Refund".
• Once you request the refund, please follow up with an email to ithelp@design.upenn.edu to let us know and we will confirm once the refund has been reviewed and processed or if we have further questions.

Refer to the Print Guidelines page for information on print refunds and qualifications.
 
Thank you,
Weitzman ITS