Dear Students,
This year Weitzman ITS upgraded to a new print management system (PaperCut) for greater efficiency and modernization. All information regarding printing at Weitzman is outlined on our Printing webpage.
The first round of Fall 2024 print billing will be processed on November 1st.
All students received an initial $50 credit at the start of the fall semester to help offset any minor print charge issues. For any significant print charge concerns greater than $5 due to problems such as printer failure, ink leak, etc., you will be required to follow the refund request process below:
If you believe you are eligible for a print refund, please log onto your account at: https://printing.design.upenn.edu:9192/user and follow the refund steps provided on our Printing Guidelines webpage. Additionally, we kindly request that you email us at ithelp@design.upenn.edu after initiating your refund request so that we can address any questions and confirm your request refund once the process is finalized.
Please note, you must be logged in at a Weitzman Computer Lab station or print station to access the refund information, otherwise you need to log into the Weitzman VPN using FortiClient to access the print web portal. For any questions, please send your requests to ithelp@design.upenn.edu.
Thank you,
Weitzman ITS
