IT Services

Welcome

Weitzman School and the University of Pennsylvania offer a multitude of services both on our network, the UPenn network, and on third party software or services. Consider this a list of the offered services to all Weitzman School users.

Network Access

AirPennNet

AirPennNet is the University’s WiFi network for members of the Penn community. For detailed instructions on how to get connected to AirPennNet. Click here for more details.

Juno and Jove File Server Access

For detailed instructions on how to get connected to Weitzman School network resources on Juno (student file server) and Jove (faculty and staff file server). Click here for more details.

Vulcan Printer Server

We maintain a Windows-based printing server for all of our networked printers. Click here for a rundown on the pricing, installation process, and more with our printing server.

FortiClient Remote Access

We use FortiClient's remote access software to set up a remote network connection for access to June, our student file server. Click here for more details.

General Software and Web Services

PennO365

Your PennO365 account entitles you to download a copy of Microsoft Office while you are a student at Weitzman School, as well as 1 TB of data storage on OneDrive for Business, Microsoft’s cloud data storage and collaboration solution. Click here for more information regarding PennO365. NOTE: Beginning FY 2020 – Students will be required to sign into an O365 account to use software like Word, Excel, etc. in the PC labs.

Autodesk Products

Autodesk products like AutoCAD are free to University of Pennsylvania students. To obtain a license, you must setup a new Autodesk account over on their website.

Adobe

Adobe products like Photoshop, Illustrator, Premiere, and so on are not provided by the University of Pennsylvania. Discounted educational licenses are available over on their websiteNOTE: Beginning FY 2020 – Students will be required to sign up for+log into a free Adobe Account to use software like Photoshop, Acrobat Pro, etc. in the PC labs. Read more here.

Rhino

Rhinoceros is a 3-D free-form modeler you can use to create anything from a heart valve to a ship hull and from a mouse to a monster. Discounted educational licenses are available via the UPenn Computer Connection.

ArcGIS

ArcGIS is a geographic information system (GIS) for working with maps and geographic information. It is used for creating and using maps, compiling geographic data, analyzing mapped information, sharing and discovering geographic information, using maps and geographic information in a range of applications, and managing geographic information in a database. We offer free student licenses - please contact us for a student license.

LinkedIn Learning (formerly Lynda.com)

LinkedIn Learning is an online training library that provides access to tutorials covering a wide selection of topics from beginner to advanced instruction. They offer tutorials on many of the software applications that you are expected to master during your time at Weitzman School. We hope you will use LinkedIn Learning often. The best part about online tutorials is you can start and finish at your pace, go back and review as often as you need, and do all of this from the comfort of your couch or favorite coffee shop. Below is just a short list of the various tutorials to help you improve and enhance your skills. Click here for more information regarding LinkedIn Learning access.

Qualtrics

Qualtrics is an online service for creating and distributing surveys. Weitzman School has a site license for Qualtrics, meaning all Design faculty, students and staff are eligible to use Qualtrics. You can access the UPenn Qualtrics portal via this link. Please bear in mind you'll need to log in with your PennKey username and password. You can also share ownership of surveys you've created if another user has logged into Qualtrics - read more about sharing your surveys here.

Penn+Box

Penn+Box is a collaboration between UPenn and Box.com, which provides cloud storage and sharing capabilities.  Each full time student is given unlimited storage to use and share.  Aside from collaborative work, and easily accessible storage, this is a great tool for backing up important files. Click here for more information for PennBox.

FortiClient Remote Access

The Remote Access page will detail how you can get access to any Weitzman School server directories you would typically have access to while off campus.  You can view, upload to, and download from, your personal space and Course folders on Juno, as well as the Public folder.  For more information on Juno, see the Network section above. Click here for more information for Weitzman School remote access.

BlueJeans

The school provides access to BlueJeans, a web-based, virtual meeting service.  BlueJeans is great for hosting meetings with groups of collaborators, sharing content, hosting quick webchats, or even showing work on-site to those back on campus.  BlueJeans can be used in any web browser, as well as through the BlueJeans mobile app on iOS and Android.  Users can also attend meetings by calling in via telephone.  BlueJeans can be accessed by all students through the use of your PennKey. Click here for access to UPenn's BlueJeans portal.

Courseware

***Courseware solutions supported by Weitzman School***
 
During the academic year, if you would like to use a Weitzman School sponsored storage service for your class you have 3 options:


1) Canvas (http://www.library.upenn.edu/courseware/canvas/canvaslogin.html)
    NOTE: All Canvas sites are created upon request by faculty teaching courses at the University of Pennsylvania or by their TAs or support staff. It is recommended that Canvas sites be requested two months before the start of the semester, but sites can be requested at any time near the start of the semester or during the semester. The request process differs depending on your home school and course role.

2) Juno Course Folders  (https://www.design.upenn.edu/course-folders)

3) Penn+Box (https://www.isc.upenn.edu/pennbox) UNLIMITED STORAGE
 
All other storage solutions not sponsored by PENN (Google, AirDrop, etc…) are not officially supported by Weitzman School.

Security Software

LastPass

LastPass offers a secure vault for storage of your passwords, and other secure information, allowing users to create stronger, and more varied passwords for their various accounts, ultimately leading to a more secure environment. Read more on setting up LastPass here.

Secure Share - Faculty and Staff Only

Secure Share is a web-based application for secure file exchange available to Penn faculty, staff, and students. Though there should be a limited need to exchange sensitive or confidential information electronically, when members of the Penn community are required to do so, Secure Share provides an easy-to-use mechanism that ensures the safety and privacy of University data. 

Two-Step

Two-Step Verification provides an added layer of protection when accessing PennKey-protected web sites and applications. With Two-Step, after logging in with your PennKey and password you’ll be prompted to verify your identity—the second step—using a device in your possession, such as a mobile phone or key fob. Read more about setting up Two-Step here.

Symantec Endpoint Protection

The University supplies all students with a licensed copy of Symantec Endpoint Protection for both Windows and Mac OS X.  Symantec is an anti-virus and anti-malware program, which runs passively on your computer, to keep your machine uninfected, and remove any sort of virus or malware that is found on your machine.  It is highly recommended that every student take advantage of this software. Click here for more information regarding access for UPenn's Symantec software.

Security Training

Training and Awareness is an integral function of ISC Office of Information Security at Penn. In collaboration with Schools and Centers, the Training and Awareness program provides the community with an understanding of how to protect the University's computing assets and confidential information from unauthorized access. Click here for more information on signing up for security training at UPenn.

Web Chat and Video Conferencing Solutions

The School of Design offers several solutions, each with its own pros and cons, for web chat and video conferencing needs.  These can be used for instances varying from a one-on-one webchat, to hosting a class online, to collaborating on group projects without having to meet in person.  As listed below under the Hardware section, we have several pieces of AV hardware available for loan upon request, including an HD web cam with microphone, and a Snowball USB microphone.  Additionally, any of these services can be used on the large Aquos Board – mentioned below under Hardware and Software – in the 3rd Floor North Conference Room in Meyerson Hall (please contact Operations and Planning separately at pdfac@design.upenn.edu to schedule the room).  If you have any questions, or are unsure which service is best for your specific needs, please feel free to contact us at ithelp@design.upenn.edu.

BlueJeans

BlueJeans is the most conveniently and easily accessible service available.  Unlike the other services, you will not need to schedule the use of Blue Jeans with the IT staff, or gain access to a shared account.  BlueJeans is accessed via PennKey login, and can be used at any time.  BlueJeans is also going to have the most reliable connection of these services, since it runs over Internet2, a fast and secure network built exclusively for higher education institutions.  It is accessible via their web interface, as well as the Blue Jeans mobile app for iOS and Android.

BlueJeans can be used for one-on-one chats, screen sharing, file sharing, and large group meetings.  These can be 100% collaborative, or have a leader/proctor/teacher take control.  It is highly customizable, and very versatile.  While a PennKey login is required to host a meeting, it is not required to attend (nor is any sort of BlueJeans account).  Meetings can be attended via a web browser, the phone app, via Microsoft Lync, Cisco Jabber Video, a SmartTech Room System, or by calling in via Telephone.  All of this makes it easy to invite attendees from anywhere, and regardless of affiliation.  Attendees can join via the web or their mobile app, or can call in via telephone.  BlueJeans is a great tool for interviews, locally or internationally, collaborating while on-location, or whatever other needs you can think up.

Adobe Connect - not available to students

Adobe Connect is more focused on large scale presentation-based conferences.  Access is given to users upon request, and is done through a web-based interface, which will work in any web browser.  The meeting host can present via a combination of PowerPoint, screen sharing of their computer, and video/audio chat.  Various in-app tools are available, such as chat rooms, private chats, polls, Q&A, and the ability to have assistant hosts, similar to TAs, to help answer questions from attendees, to share content, and to hold private chats during the presentation.  Our iteration of Adobe Connect can hold up to 200 attendees at once.  Adobe Connect would be a great tool for things like new student information sessions, or larger-scale online lectures.

Reserving Hardware

Loaner Laptops and AV Equipment

Several laptops, both Mac and PC, as well as projectors, and all-in-one carts are available for short term loan via our equipment reservation system.  This equipment is typically meant to be used for presentations, reviews, and other events, and typically cannot be checked out for more than 24 hours at a time.  See the Equipment Reservation page, linked above, for information on how to reserve this equipment.

Upon special request and with the appropriate notice, we can occasionally provide use of extra laptops for longer term use or with specialty software installed.  If you are attempting to reserve equipment for a larger event, please contact our Help Desk and we can help to provide you with the equipment you may need, such as higher quality projectors, or headphones and speakers. Click here for more information on how to reserve hardware.

Requesting Equipment Not Available at the Weitzman School

David Weigel Information Commons has a number of resources available to Penn students, including: workshops, study spaces, and equipment rentals. Located on the first floor (west) of the Van Pelt Dietrich Library Center, the Commons supports collaborative learning and group activities using the latest technologies. Read more about the services offered at the Weigle Information Commons here.

A/V Support

Weitzman School ITS provides limited support for audio and video equipment for major Weitzman School events and lecture series.

We are available, following an approved request, to provide setup and limited support for events and lecture series.

If you're looking to schedule A/V setup/support, please contact us via email at ithelp@design.upenn.edu or our contact form, or visit us at the Help Desk, located on the 3rdfloor of Meyerson Hall.

Support

For more information regarding Weitzman School ITS contact info, policies, etc., please visit our FAQ page here. For detailed information regarding what Weitzman School ITS does and does not support, please visit our Support Guidelines page here.